Support Engineer

Engineering · Vancouver, British Columbia
Department Engineering
Employment Type Full-Time
Minimum Experience Experienced

Come join us! We are a fast-growing and well-funded U.S.-based startup in Seattle, Washington with teams in Vancouver, Canada, Suzhou, and a growing office in Yogyakarta in Indonesia. Founded by industry veterans from EA, LucasArts, and EpicGames, who built the online backends for well-known titles and platforms such as EA Origin, FIFA, StarWars.com, UnrealEngine, Fortnite, Paragon, and UnrealTournament. Our company develops technology for the major well-known online game studios and publishers across the USA, Europe, and the world.


Our Mission


We are game industry veterans with years of experience building and operating live systems. As a rapidly growing startup with teams around the world, we craft technology solutions to serve game studios that are making the next generation of games.


Compensation & Benefits


We offer you Competitive salaries and Extended Health Insurance (family included), opportunities for overseas travel, etc.


Our Culture


We believe that the best companies are ones where employees are empowered to make decisions, obsess about what’s best for users, and are not afraid to make mistakes and learn from them. Our engineering culture is based on humility, openness to feedback, and collaboration which we feel results in the best performing engineering teams and the most beneficial to everyone's growth.


AccelByte is building a 24x7 operations team for AAA multiplayer video games. In this position, we need a Sr. IT Security Consultant who can actively participate in the day-to-day combat by maintaining high reliability of our service and controlling the total cloud infrastructure cost.


Job Description


As a member of our client success team, you will work with game developers in supporting implementation, troubleshooting, and launching for a variety of games online features. You will partner with the account managers, producers, and engineers to ensure the success of the client games.


You care about providing the best support to the game developers, as well as creating the next big AAA online games.


Responsibilities


  • Support clients to integrate with the complex AccelByte services.
  • Report technical issues to the engineering team and verify subsequent fixes.
  • Generate new ideas to improve client experience and enrich the AccelByte arsenal.
  • Collect and analyze feedback from clients to drive new features and improvements.
  • Provide support to clients who are experiencing technical issues.
  • Provide onboarding service to new clients.


Requirements

  • Proven client service experience
  • Passion for building great products with examples of successful product launches
  • Critical thinking paired with strong execution
  • Self motivated
  • Solid troubleshooting skill
  • Excellent written and verbal communication skills
  • Strong computer science and engineering background
  • Prior experience with Game Engines such as Unreal Engine and Unity with C++/C# programming
  • A degree in Computer Science or equivalent experience


Desired


  • Prior experience working on account management systems
  • Prior experience working on e-commerce platforms
  • Prior experience working on data analytics platforms
  • Prior experience working with cloud providers and server providers
  • Prior software development experience
  • Prior experience with Scrum and Agile
  • Prior AAA game experience
  • Prior experience working with a distributed team


AccelByte Inc is an Equal Employment Opportunity Employer, all qualified candidates applicants will receive consideration for employment without regard to race, religion, gender, national origin, sexual orientation, marital status, age, or disability. Our culture is innovative, inclusive, and we value our people highest.


Please visit our career page for a complete listing of our open positions:


https://accelbyte.io/careers

Thank You

Your application was submitted successfully.

  • Location
    Vancouver, British Columbia
  • Department
    Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced